Sparkling Gold Accessories Refund & Return Policy
At Sparkling Gold Accessories, we are committed to ensuring customer satisfaction while maintaining the quality and integrity of our products.
Damaged, Defective, or Incorrect Items:
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or full refund where appropriate.
Refunds:
Once your returned item has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable.
Returns & Refund Eligibility:
To qualify for a return or refund, the following conditions must be met:
1. The item must be returned in its original packaging.
2. The package must be completely intact with the original seal unbroken.
3. The product must be in the same condition as it was when received.
4. A return or refund request must be made within 24hrs.
Non-Eligible Returns & Refunds:
For hygiene, quality assurance, and product integrity reasons, returns and refunds will not be accepted if:
1. The original seal has been broken or tampered with.
2. The packaging is damaged, torn, altered, or not in its original condition.
3. The item shows signs of use, wear, or misuse.
4. The product was damaged due to improper handling after delivery.
5. Once the seal is broken or the package is damaged, the item is considered accepted by the customer and is no longer eligible for a return or refund.
Return Approval:
All returns must be approved by Sparkling Gold Accessories before they are sent back. Items returned without prior authorization may not be accepted.
Refund Processing:
Once an approved return is received and inspected, eligible refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
Order Cancellations:
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us:
If you have any questions regarding our Refund & Return Policy or need assistance with your order, please contact our customer support team before initiating a return.